WEDx Workshops: Customer Experience - The Power of Emotion

For all levels from new businesses to established

Join us to understand how easy it is for small businesses to create the most amazing customer experience,
helping you rise above the competition with fabulous reviews and recommendations for years to come.

Think customer service and customer experience are the same thing? You couldn’t be more wrong.

Alison Eldridge has had the customer at the heart of her entire career.
She will get you truly thinking about the importance of emotion and the role it plays in business…
and with tears, laughter and everything in between, the business of weddings is definitely an emotional place to be!

This is a WEDx workshop you don’t want to miss.

Complimentary Tea & Coffee are provided throughout.

Alison Eldridge is the owner of Townhouse Bridal, an off the peg bridal boutique on the Cambridgeshire/Bedfordshire border. With a career history including retail management, complaint handing, customer satisfaction and service improvement, the customer has played a pivotal role throughout Alison’s working life. Her passion for customer experience is clear, having taken learnings from her time in the corporate world and using them in her own business. This in turn has led to numerous 5 star reviews and industry awards, including Bridal Retailer at the 4 Counties Wedding Awards 2018.

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When?   Where?   PRICE   Tickets

     The Barns Hotel, Bedford     

Tickets once purchased are non-refundable.

More dates to be announced soon... Check out our other WEDx Workshops


If you are a Venue looking to grow your wedding business, we can offer you bespoke WEDx Workshops for your staff and Recommended Suppliers. We will hold your chosen workshop at your venue at a convenient time for you. If this is something you're interested in, please get in touch at

Excellent! Very useful, great value for money.
— Dan Nicholson of JN Sounds at WEDx Instagram Workshop
The expert was clear, concise, knowledgeable and open to questions. The Workshop was really insightful and eye opening. Excellent!
— John Woodward Photography at WEDx Instagram Workshop